RIGHT TO WITHDRAW
In accordance with the provisions of Art. 5 of Italian Law Decree no. 185/99, the Customer has the right to withdraw from the sales agreement within 10 working days of receipt of the goods purchased. In this case, the Customer must send FFW S.r.l. a fax, or e-mail (the latter to firstname.lastname@example.org). Said fax, or e-mail must then be confirmed by a registered mail to the same effect sent within the following 48 hours, to the following address: FFW S.r.l. via Mannelli 121/A, 50132, Florence, Italy.
This notice of withdrawal must specify the purchase order number and the Product identification code. The Customer must return the Products purchased, intact and complete (including original packaging) to FFW S.r.l. at the following address, no later than 10 (ten) working days as from receipt of the Products purchased. PLAYGROUND S.r.l. Via Don G.Minzoni, 31/A - 50129, Florence - Italy.
It is compulsory to use the Return Form. Solely for the purpose of calculating expiry of the stated terms of 10 (ten) working days, the Products are intended as returned at the time at which they are delivered to the courier or accepting post office. The right to withdraw may be exercised for all Products purchased. It may not be exercised only in relation to part of the goods ordered.
- Return Terms and Conditions:
Withdrawal is not permitted for customised Products and Products delivered abroad. In all cases where withdrawal is not lawfully and validly applied by the Customer, FFW S.r.l. shall return the Product to the Customer, at the Customer’s own risk and expense. Should the Products returned by damaged during transport for return to FFW S.r.l., the Customer shall be informed of all damages reported no later than the second working day as from the receipt of Products. This shall therefore allow the Customer in turn to inform the courier of this fact and claim his rights with regard the courier. At the same time, the Products damaged during transport shall be returned to the Customer at the Customer’s own risk and expense. Should withdrawal be exercised in accordance with the provisions of current legislation (Italian Legislative Decree no. 185/99), FFW S.r.l. shall reimburse the amounts paid by the Customer. Reimbursement shall take place free of charge as quickly as possible and, in any case, within thirty days of the date on which FFW S.r.l. became aware of the Customer’s having exercised his right to withdraw.