You have 14 (fourteen) days to effect your request for refund. Please follow these steps to proceed with your request.
First of all, send an email to email@example.com
marking in the object "REQUEST OF RETURN".
Specify what you want to return and you will receive via email the code for delivery for no extra charge.
Retrieve the return form you received in the pack, fill it in its entirety and specify the article/s previously ordered that you want to returns.
Attach all the packaging for the courier, using DHL for the foreign orders and BARTOLINI for orders made in Italy.
Upon verification of the integrity of product (as General Conditions of Contract), will be refund only the cost of the item/s, while the shipping costs will be held by FFW S.r.l.